Customer Feedback & NPS Consultants

Finding the invisible pathway forward to potential, possibility and impact

Creating a 'winning energy' and galvanization of teams towards the hardest of targets

My super power is driving operational excellence and efficiency to fuel business growth. I know this is my superpower because I love to dig into the operational processes to find out why things are not working well. I find joy in helping teams operate better together to lead to successful outcomes.

I quickly get to the root of any operational problem and recommend viable solutions. A 2-time former direct report called me a human ChatGPT.

Sales. I've been in sales since I was 19 at Toyota. I deeply understand buyers, and everything I do is inservice of that.

A. I focus on what systems and behaviours drive consistent outcomes. This means looking at the sales data, to understand what insights and specific questions I can then the sales teams. I see this what do you see?

My superpower is pattern recognition across growth stages. Having been in the trenches at 30+ startups and advised 100+ more, you've seen the same scaling challenges play out over and over again. I can quickly diagnose where a company is stuck because I've literally lived through those exact pain points as a many time CRO and witnessed the solutions that actually work (versus the ones that sound good in theory). My superpower is being able to walk into a $2M company hitting a plateau and immediately recognize it's the same pattern I saw at startup #47, then apply the proven solution that worked at startups #52 and #63. I'm like a growth stage time traveler - I can see their future challenges coming before they hit them and know exactly which levers to pull because I've pulled them before. Most consultants have theories; I have battle-tested pattern recognition.

Branding, Digital GTM, Founder Led Storytelling, and empathetic leadership ( as I am told from everyone else!)

The ability to talk to and include everyone in a change or initiative. From dealing with the top and the teams at the front-line and making everyone feel heard and valued

Founder-led to team-led GTM transitions is my specialist skill. I know this as I've done it 61 times, had 6 exits and focused on this area for the last 9 years with companies between 1-25 million.

Building operating systems that scale beyond me. I don't solve problems; I build the infrastructure so teams solve problems themselves. At ServiceNow, I built the Sales Academy that produced 35+ promotions annually it's still running 10+ years later. At Taxfyle, I built the sales playbook in 90 days, handed it off, and they're still using it five years on. I know this is my superpower because clients call me years later to say "the system you built is still working." That's capability transfer, not consulting theatre.