Customer Success Consultants

I can find inefficiencies in processes very quickly and can find tech to bridge the gap or recreate the process. I know it’s my superpower because it isn’t limited to my projects, I’m like this in life too.

Fostering human connection. The success of the people I've trained, mentored and served over many years is all the proof I need that my touchpoints had value, be it the introductions I made for them or the knowledge I've shared, and the stories I've told to encourage them.

Creating a 'winning energy' and galvanization of teams towards the hardest of targets

My super power is driving operational excellence and efficiency to fuel business growth. I know this is my superpower because I love to dig into the operational processes to find out why things are not working well. I find joy in helping teams operate better together to lead to successful outcomes.

I quickly get to the root of any operational problem and recommend viable solutions. A 2-time former direct report called me a human ChatGPT.

Sales. I've been in sales since I was 19 at Toyota. I deeply understand buyers, and everything I do is inservice of that.

Strategic connector and translator of value

My superpower is being a connector of people and a solution to problems that others didn’t even realize existed. I’m naturally inquisitive, which allows me to ask the right questions and uncover underlying issues or hidden opportunities. This curiosity helps me build genuine relationships, fostering trust and collaboration. Over time, I’ve seen that my ability to connect diverse stakeholders and identify innovative solutions transforms relationships into long-term partnerships, driving meaningful results and sustainable growth. Without a doubt, a personal joy and superpower.

Deep listening and guiding people to the right answer for them very quickly. The most consistent feedback I get is that this is my superpower.

My superpower is pattern recognition across growth stages. Having been in the trenches at 30+ startups and advised 100+ more, you've seen the same scaling challenges play out over and over again. I can quickly diagnose where a company is stuck because I've literally lived through those exact pain points as a many time CRO and witnessed the solutions that actually work (versus the ones that sound good in theory). My superpower is being able to walk into a $2M company hitting a plateau and immediately recognize it's the same pattern I saw at startup #47, then apply the proven solution that worked at startups #52 and #63. I'm like a growth stage time traveler - I can see their future challenges coming before they hit them and know exactly which levers to pull because I've pulled them before. Most consultants have theories; I have battle-tested pattern recognition.

Quick ability to graps a new sector, regardless of whether OI have zero experience of an industry I am able to understand how the landscape works rapidly. It means I can get stuck in reallty quickly with projects.

Branding, Digital GTM, Founder Led Storytelling, and empathetic leadership ( as I am told from everyone else!)

My listening skills that I then turn into an actionable plan. This is from the clients and employees that I have worked with.

Client retention. I have clients who've been with me for more than 10 years. It's about being responsive, making sure they know they are appreciated and that their success is the top priority.

Relationship Building

The ability to talk to and include everyone in a change or initiative. From dealing with the top and the teams at the front-line and making everyone feel heard and valued

Founder-led to team-led GTM transitions is my specialist skill. I know this as I've done it 61 times, had 6 exits and focused on this area for the last 9 years with companies between 1-25 million.

Building operating systems that scale beyond me. I don't solve problems; I build the infrastructure so teams solve problems themselves. At ServiceNow, I built the Sales Academy that produced 35+ promotions annually it's still running 10+ years later. At Taxfyle, I built the sales playbook in 90 days, handed it off, and they're still using it five years on. I know this is my superpower because clients call me years later to say "the system you built is still working." That's capability transfer, not consulting theatre.